Privacy Policy

Respect for the privacy of personal information about you is very important to us and we are committed to process your personal data accordance with applicable data protection regulations. This Privacy Policy applies to personally identifiable information processed by Solis BioDyne, whether the information is collected through a personal meeting, through this website ( or other systems and processes under Solis BioDyne’s control.

Even if this website provides links to third-party websites, these third-party websites are not covered by this Privacy Policy. Solis BioDyne takes no responsibility for the privacy or security of information you provide to any third-party through linked websites or any other means.

By using this website, you agree that you have reviewed and understood this Privacy Policy, that you accept it. By submitting orders through this website, you agree that you have reviewed and understood our Ordering Conditions and Terms of Sales, that you accept these.

Aim of this Privacy Policy

This Privacy Policy provides information about how we process your personal data, including:
  • what personal data we process;
  • what are the purposes and grounds for processing your personal data;
  • whom we can transfer your personal data to;
  • how long we will retain your personal data;
  • how you can object to your data processing;
  • what rights you have and how you can enforce them;
  • changes of this Privacy Policy.
Name and contact details of the controller

Solis BioDyne OÜ, Estonian registry code: 10242922, address: Teaduspargi 9, 50411, Tartu, Tartumaa, Estonia, e-mail:, phone number: +372 740 9960, fax: +372 740 2079, Skype: solis.biodyne (hereafter referred to as “Solis BioDyne”, "we", “our" or “us”).

The types of data we process

Personal data means data which is directly or indirectly related to a physical person which makes it possible to identify specific person.

We may collect information such as your name, company name, delivery and invoicing address, e-mail address, phone (incl. mobile phone) and fax number, bank account or other identifying information you choose to provide or is provided to us about you. This information may be shared through a personal meeting, filling up the registration form upon signing up as a user, submitting an order through e-shop, e-mail, telephone, via Skype or live-chat or by fax.

You can visit our website without providing any personal data. When you choose to submit it to us, we process this certain personal data about you. For example, we collect information when you participate in any interactive features of our services (e.g. live-chat), sign up as a user of our e-shop, submit an order, request customer support, contact us on cooperation or otherwise communicate with us.

We collect this information about you into our client database.

Our website uses cookies to understand how you and other visitors use our site. We use this information to improve the performance and experience of our website visitors. This includes improving search results, showing more relevant content and information, better communication, and improved website performance.

Purposes and grounds for processing your personal data

Solis BioDyne uses your personal data to process your requests and transactions, deliver your orders, offer or provide additional products and services, personalise the types of information you receive from Solis BioDyne and to develop the services and products we provide.

We may process your data for the performance of a contract or to take steps prior to entering into a contract, including approach you based on publicly available information we have gathered. We may also process your data for accounting purposes.
When communicating with you through newsletters, the legal basis of the processing is our legitimate interest to keep our users, clients and other contacts informed of our latest products and services, share invitations to events where we will be taking part and to manage and administer their user account and orders. We rely on interest to maintain business relationships and communicating with our clients.

When you receive newsletters electronically, we may keep the information on when you opened our newsletters and whether you opened them, and we can determine which links you opened. You may object to such activity in the manner set out in this Privacy Policy.

To whom can your personal data be provided?

Your personal data (name, surname, contact information) may be transferred to our distributors in countries, which are reserved as an exclusive territory for a distributor. This may include data transfer outside the EEA (if your country of residence is outside EEA) – to our distributor in your country of residence. Should your request be redirected to a distributor, we inform you accordingly.

Your personal data may also be transferred to certain processors that we may involve. Such data processors may be: companies providing data centre services, companies providing e-mail or other IT services, companies providing order delivery services and other service providers whose services relate to processing of your personal data or to processing your requests and transactions.

We do not sell or rent your personal data to any third parties.

We give our best to keep your personal data secure at all times, but you should also ensure yourself that user account details and passwords as well as other personal data are securely held and not disclose these to unauthorised third parties.

How long will we retain your personal data?

We store your personal data the purposes mentioned above for as long as we have a meaningful business contact or other contact or as may otherwise be required by law. We review the necessity of retaining your personal data, as well as the data's correctness from time to time and erase unnecessary or outdated data.

How can you object to your data processing?

You have the right to object to your personal data processing for the purposes specified in this Privacy Policy.

If you wish to state that you object to processing of your personal data for the purposes indicated in this Privacy Policy or that you do not wish to receive newsletters from us anymore, please contact us using the contact details indicated in this Privacy Policy.

You can also opt out of our newsletters by using the unsubscribe link in any email you receive from us.

What rights do you have?

Depending on the legal restrictions, you have the following rights in relation to your personal data:
  • to request that we give you access to your personal data processed by it;
  • to request correction of incorrect, inaccurate or incomplete data;
  • to require the deletion of personal data or the restriction of its processing, when there is a legal basis for this;
  • to request to transfer personal data which you provided to us and which is processed by automated means, to another data controller or to submit it directly to you in a convenient form;
  • when your data is processed in violation of legal requirements, the right to file a complaint to the supervisory authority (Estonian Data Protection Inspectorate, Väike-Ameerika 19, 10129 Tallinn, tel.; +372 627 4135, e-mail: or the supervisory authority of your place of residence or work or of the place of the alleged infringement within the EU).

Given that your personal data is processed on the basis of a legitimate interest, you have the right to access the assessment of the compatibility of interests of the data controller (Solis BioDyne) and the data subject (you).

For the enforcement of your rights, please contact us using the contact details indicated in this Privacy Policy.

Changes to Privacy Policy

We are keeping our Privacy Policy under regular review and that is why we take the right to make changes to the Privacy Policy at any time. We kindly ask you to check our Privacy Policy when you use our website to ensure that you are aware of any changes in our privacy practice. Our Privacy Policy was last updated in June 2018.

J-Privacy Policy for visitors


The controller of the personal data is Solis BioDyne OÜ, registry code 90003217, address: Teaduspargi 50411 Tartu, e-mail:, telephone: +372 7409960, website: (hereinafter: Solis BioDyne).

This privacy policy applies to all Solis BioDyne visitors (individuals, service providers, partners), who visit Solis BioDyne premises.

Please read the privacy policy carefully. Solis BioDyne may make changes to the privacy policy if necessary. Changes or additions to the terms and conditions will be notified in communication channel. An up-to-date privacy policy is published on Solis BioDyne's homepage.

The privacy policy is a part of Solis BioDyne`s quest reception rules and it is necessary to understand before visiting.

1. Definitions

Personal data is any data relating to an identified or identifiable physical person.

Processing of personal data is any operation performed on personal data, such as collection, recording, modification, use, viewing, erasure and destruction.  

Legitimate interest is, from the point of view of Solis BioDyne, data processing activities in which Solis BioDyne considers that the interests or fundamental rights and freedoms of data subjects do not outweigh Solis BioDyne's interests. These include activities related to guarding and securing Solis BioDyne's assets. Solis BioDyne also has a legitimate interest in ensuring a smooth organization of work and cooperation management.

Data subject is the physical person whose personal data is processed by Solis BioDyne. For the purposes of this privacy policy, the data subjects are Solis BioDyne visitors, including service providers and partners. The privacy policy refers to each of these data subjects as “You” or “visitor”.

The controller is the person who determines the purposes and means of the processing of personal data and is responsible in particular for ensuring that the processing of personal data is carried out lawfully and that the rights of data subjects are guaranteed. For the purposes of this privacy policy, the controller of your personal data is Solis BioDyne.

Terms not defined in this privacy policy have the meaning given to them in the General Data Protection Regulation (EU) 2016/679.

GDPR or General Regulation means the General Data Protection Regulation (EU) 2016/679. The General Regulation is available on here:  

2. Collection and processing of personal data

In general, Solis BioDyne collects visitors personal data during the period of cooperation. Solis BioDyne by bailiffs when they contact Solis BioDyne (for example, in the event of a debt). Solis BioDyne can also collect personal data about you from public sources. Solis BioDyne will only collect personal data to the extent reasonably necessary for the purposes for which the data are processed.

In certain cases, Solis BioDyne may ask your consent for the processing of your personal data. In this case, you will be explained each time before the start of the processing operations, for what purpose the consent is asked and what personal data Solis BioDyne intends to process. You have the right to withdraw this consent at any time. The withdrawal of consent does not have a retroactive effect and it is limited to the further processing of personal data. In certain cases, which may be another legal basis (e.g., the law and legitimate interest), Solis BioDyne may have a legal basis for continuing to process your personal data, regardless of the withdrawal of consent. 

If you contact Solis BioDyne, we will process data about you depending on the purpose of the request. The personal data we process about you depends on a specific contractual or pre-contractual relationship between you and Solis BioDyne. The personal data we process about you may include the following:

  • first and last name;
  • identity document data;
  • contact details (address, e-mail address, telephone number);
  • other information related to the contract (time of conclusion of the contract, price, payment information, current account number or other information provided in the contract);
  • professional e-mail correspondence;
  • camera recordings of you;
  • the time and purpose of the visit.

Solis BioDyne has the right to verify the accuracy of the personal data disclosed by you.

3. Purposes of processing personal data

Solis BioDyne processes personal data necessary to provide the service and fulfill contractual obligations as well as for the performance of Solis BioDyne's statutory obligations or for Solis BioDyne's legitimate interest (legal basis).

Solis BioDyne processes the personal data of its visitors for the following purposes: 

  • identification of the person for the purpose of performing and ensuring the contract;
  • communication for the purpose of performing and ensuring the contract;
  • responding to inquiries and requests;
  • organization of work;
  • other processing based on the legitimate interest of Solis BioDyne, provided that the legitimate interest of Solis BioDyne does not outweigh the rights of the data subject (e.g., for the purpose of protecting the assets of Solis BioDyne).

Solis BioDyne has described all its activities in which the processing of personal data is carried out and the basis for the processing and will keep this document up to date on the intranet.

4. Use of security cameras

Solis BioDyne uses security cameras managed by Tartu Science Park in the external territory of its location to ensure the protection of the information and property of all users of the building. When visiting/staying on our premises, your image may remain on the security camera recordings. Security cameras only record images, no sound is recorded. The camera image is not monitored in real time. When security cameras are used, the areas within the security cameras' field of view are always marked with the appropriate stickers.

The legal basis for the use of security cameras and their recordings is the legitimate interest of Solis BioDyne and Tartu Science Park to ensure the protection and security of information and property and to investigate incidents that have occurred.

Security camera recordings are stored for one month and access to the security camera recordings is restricted only to specific employees of Tartu Science Park and the company providing the recording service, who need access to security camera recordings strictly in connection with the performance of their duties. If a security incident has occurred, the relevant location will be retrieved from the recordings and specific video and/or image material (evidence) will be stored until the incident is resolved and property damage is compensated.

You have the right to access and receive a copy of the recording in which you are depicted. To obtain a copy of the recording, you must submit a request to the contact details provided in the “Contact” section of the privacy policy. The request must describe the time and place at which your image was recorded as precisely as possible. Solis BioDyne reserves the right to reject an application if the granting of your application would unreasonably compromise the rights and freedoms of others. Solis BioDyne also has the right, if technically reasonably practicable, to cover the images of other persons for the purpose of protecting their rights and freedoms prior to the release of the recording.

5. Retention of personal data 

Solis BioDyne will only retain your personal data in a form that allows you to be identified for as long as is reasonably necessary for the purposes for which the personal data was collected, justified by Solis BioDyne's legitimate interest, provided that Solis BioDyne's legitimate interest and any interference with the rights and freedoms of the data subject are balanced or that such obligation arises from law.

When retaining personal data, we comply with the following retention periods:

We retain the security camera recordings for a maximum of 1 month, material necessary for the investigation of a specific case for up to 3 years, as of the occurrence of the incident;

Data in digital form shall be retained in a dedicated program accessible only to limited personnel subject to user rights managed by the IT Manager. The program is protected by a password that is not accessible to unauthorized persons. Documents and copies in physical form (on paper) shall be retained for this purpose in separate lockable rooms or cabinets accessible only to the personnel manager and the members of the management board.

After the retention period has expired, the data will be destroyed/deleted. If you would like to receive more detailed information about which retention periods apply to the personal data stored about you, please contact us at the contact details below. 

6. Your rights regarding your personal data 

Solis BioDyne guarantees all rights under current legislation to the data subjects. During processing your personal data, you have the following rights:

  • right of access to data, which means that you have the right to ask at any time whether Solis BioDyne has any personal data about you, and the right to be informed about what personal data Solis BioDyne processes about you and for what purposes and on what legal grounds;
  • the right to rectification of personal data, which means that you have the right to request Solis BioDyne to clarify or correct your personal data if it is insufficient, incomplete or incorrect;
  • the right to object, which means that you have the right to object to the processing of your personal data by Solis BioDyne;
  • the right to request the deletion of personal data, which means that you have the right to request Solis BioDyne to delete your personal data, for example, if the personal data is processed with your consent and you have withdrawn your consent;
  • the right to restrict processing, which means that you have the right to demand that Solis BioDyne restrict the processing of your personal data, for example if Solis BioDyne no longer needs your personal data for processing purposes or if you have objected to the processing;
  • the right to data portability, which means that you have the right to receive data that you have provided to Solis BioDyne electronically in writing or in a commonly used electronic format and, if technically possible, to require Solis BioDyne to transfer this data to a third party service provider (this right applies only to personal data processed in an automated manner for the purpose of fulfilling a contract concluded on the basis of consent and with the participation of an person).
In order to exercise the aforementioned rights, you must submit an application at the contact details provided in the 'Contact' chapter. Solis BioDyne shall respond to the request in the form requested by the data subject (written, reproducible form) no later than 1 month after receiving the request. In its reply, Solis BioDyne sets out its decision and the reasons for it.

If you find that Solis BioDyne is infringing your rights when processing your personal data, please always contact Solis BioDyne first. However, you always have the right to lodge a complaint with the Data Protection Inspectorate if you find that Solis BioDyne is infringing your rights when processing your personal data. The contact details of the Data Protection Inspectorate are: address: Tatari 39, 10134; phone: 627 4135; e-mail:

7. Other provisions

The privacy policy is governed by the law in force in the Republic of Estonia.  

8. Contact

If you have any questions about this privacy policy, questions about how Solis BioDyne processes your personal data, please contact us through the following contacts:

Solis BioDyne OÜ

Teaduspargi 9, 50411 Tartu, Estonia

T: +372 7409 960

F: +372 7402 079