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Unless otherwise stated, all shipments will be arranged via DHL. If you wish your order to be shipped by a different carrier, please contact us.
After receiving an order during working hours (Monday to Friday, 8AM to 5PM, +2 UTC) order confirmation is sent out within one working day. If the prepayment is needed, client will be informed. In most cases orders are shipped in 1 - 3 working days.
All shipments are sent out at room temperature (without blue -or dry ice and insulation boxes). Thanks to Stability TAG Technology shipping and temporary storage for up to 1 month at room temperature has no detrimental effects on the quality of Solis BioDynes products.
In case of free samples, the purchaser is expected to cover the shipping cost of express courier service (€35). Shipping cost of sample order will be deducted from the first product order.
Shipping cost for orders exceeding €1000 will be covered by Solis BioDyne. Starting from order value €200 shipping cost €35 will apply.For product orders smaller than € 200 shipping cost €50 will apply.
Shipping cost will be added to the invoice.
NB Please contact us for shipping cost estimation in case of domestic (Estonia) and US delivery!
Any additional taxes, fees or charges imposed by any governmental authority or bank shall be paid by client in addition to the prices quoted or invoiced.
For non-EU shipments, please consult with a broker prior shipment and let us know if any additional documents are required in your country. As a default we include to a non-EU parcel: invoice, manufacturer declaration, MSDS, an export declaration in case of orders exceeding 1000 € (and guideline 1110 for US deliveries). Solis BioDyne is not liable for import duties and taxes or delays caused by the brokerage procedure.
Solis BioDyne is approved exporter (customs authorisation No EE072/2015) for the following countries: Norway, Chile, Switzerland, Israel, Icland, Lichtenstein, Algeria, Tunisia, Egypt, Jordan, Bosnia and Herzegovina, Serbian, Montenegro, South Africa, Mexico, South Korea, Madagascar, Mauritius, Morocco.
Solis BioDyne accepts payments by wire transfer; in our E-Shop also by credit cards (VISA, Master Card) and PayPal payments. Checks are not accepted as a payment method.
All credit card payments are effected in EUR. If applicable, the exchange rate is calculated according to the daily exchange rates of Bank of Estonia; the invoice will be issued in the currency displayed in your shopping chart.
Swedbank AS, IBAN: EE692200221005142234, SWIFT/BIC.: HABAEE2X
PRICES SHOWN ON THE WEBSITE ARE VALID UNTIL THE END OF THE CURRENT CALENDAR YEAR.